We are excited to introduce a new mini-series featuring some of our customer success stories. Please read on to find out why Apperson has superior customer service and hear what our customers have to say!
“I had a school Principal call extremely upset because they had just administered a benchmark test to over 200 students on the wrong form! This was compounded because they were getting ready to go out on Winter Break. This school had the DataLink 1200 and had purchased DataLink 600 forms.
I soothed his fears by letting him know I would help him get this dilemma solved. I immediately contacted Shauna (Apperson’s Director of Operations) and was told she could get a loaner scanner shipped second-day air to the school. In the meantime, I called a neighboring school who had a DataLink 600 and asked if the school could borrow their test-scoring machine and I would send them two packs of answer sheets at no charge for their kindness. Problem solved!
The Principal was so relieved and thanked me profusely for our outstanding customer service.”
Meet Your Team!
Years at Apperson: 15
Carolon’s journey with Apperson started in March of 2003, although her actual hire date was in June. Carolon was hired as a sales representative for video and pawn industries. In 2005, she transitioned to K-12 Education.
In her free time, Carolon loves spending time with her family. The greatest gifts she’s ever received are her daughters and five grandchildren. Carolon loves camping, movies, reading and watching cooking channels.
“I recently had a customer send me an email thanking me for our superior service at Apperson. She said:
‘I just wanted you to know how much I appreciate how helpful you were last week in getting ballots ordered for our student election. The ballots arrived today, and our election isn’t until next week, so we’re in great shape! Please pass this message on to your supervisor to let him/her know that you were amazing with respect to customer service, knowledge of the product and ordering process. You were patient with me and I appreciate your kind manner.’
Nothing makes us happier than helping educators!”
Meet Your Team!
Years at Apperson: 3
When not helping customers, Reno enjoys gardening, camping, hiking and spending quality time with family and friends.